Frequently Asked Questions

COVID-19 Policies

What are your current policies for visitors and staff during the time of COVID?

Visit for full details

I have a medical exception and cannot wear a mask. What should I do?

Reynolda House reserves the right to refuse entry to any visitor over age 2 who declines to properly wear a face covering over their nose and mouth. If you have an exception as reflected on the recommendations from the State of NC, please let the Visitor Experience Specialist know at the front desk.

The date I want to visit is sold out. Can I purchase tickets when I get there?

No. All tickets must be purchased in advance of your visit. This allows us to manage occupancy to maintain safe distancing for the safety of our staff and other visitors. We strongly recommend making your reservation ahead of your visit. If tickets are sold out for a given day, please select another date to visit.

Can I leave the Museum and re-enter?

Yes. You will be required to show your confirmation again for re-entry, so please have it ready.

Can I reserve tickets for a group visit or field trip?

Group reservations and school field trips are temporarily unavailable, however, visitors may tour the Museum in groups of four or fewer together. We will be monitoring public health guidance about groups and gathering sizes as it evolves and will reassess the advisability of resuming group bookings at a future date. Our team is available to offer virtual education options.

Will people be encouraged to physical distance?

Yes, due to space limitations it is everyone’s responsibility to maintain their distance (6ft apart) from others not visiting the museum with them. Distance markers will also be placed outside of the front entrance and leading inside to the lobby.

Will your visitor flow change upon reopening?

Visitor flow in the Historic House has not changed. Traffic in the Babcock Gallery has been updated to a one-way flow.

Will Reynolda House conduct temperature checks?

We are asking visitors to conduct their own health assessment before entering the building. If you are experiencing any symptoms of COVID-19, we ask that you do not enter the museum. Please contact us at if you are feeling unwell and would like to refund your ticket or reschedule your visit for a later date.

Before Your Visit

I’m from out of town. Where can I stay?

Reynolda House has partnered with some nearby accommodations to offer Reynolda overnight packages. Find other options at Visit Winston-Salem.

Is there public transportation?

A Winston-Salem Transit Authority bus stop is located conveniently near the entrance gates of Reynolda. Check the schedule here.

What time of day is best to visit?

You can arrive within the timeframe that you purchased the ticket for. For example, if you purchase a ticket for 11 a.m. you may arrive anytime between 11 a.m. and 12 p.m. and stay for as long as you like until the Museum closes.

Is my admission valid for more than one day?

Admission to the Museum is a valid for the day of purchase only. Visitors are welcome to leave for lunch and return to the Museum to continue their self-guided tour.

How do I find out if a particular work of art is on view? 

The Museum’s collections rotate frequently. Check the current list of works on view here

Can I bring my pet?

Leashed, well-behaved pets are welcome outside on the Reynolda grounds. Visitors are asked to clean up after their pets. Service/assistance animals with identification are welcome inside the Museum. 

How should I prepare my child for a Reynolda visit?

Reynolda has several resources to make the most of your young visitor’s experience. Visit the Families and Kids page for tips on preparing for your visit.

Can I purchase tickets in advance?

Yes, all tickets must be purchased in advance by visiting 

What forms of payment do you accept?

Reynolda House accepts credit cards online and at the Museum Store. Cash will not be accepted.

Does my admission include Reynolda Gardens and Village?

A day at Reynolda includes the Museum, Gardens, Village, and surrounding grounds. Admission is charged at the Museum entrance only. 

Is the Museum wheelchair accessible?

Yes. You can find more information about the Museum’s accessibility here.

Do you offer lockers? 

Free lockers are available in the coat room of the front lobby. 

I’m planning a weekend visit to Reynolda. What else is there to do in Winston-Salem?

Wake Forest University, the Southeastern Center for Contemporary Art (SECCA), and Graylyn International Conference Center are all adjacent to Reynolda. As the City of Arts & Innovation, Winston-Salem offers numerous visual and performing arts experiences, several historical sites, and a vibrant downtown scene. Plan your visit to Winston-Salem

What time of year is best to visit?

The Museum hosts major exhibitions in the main gallery each fall and spring, and changing exhibits in the historic house galleries. The grounds and gardens of Reynolda reveal distinct beauty in each season. See what’s blooming in Reynolda Gardens.

When are the best times to bring children to the Museum?

We recommend sharing a Reynolda experience with your young visitor on days when the Museum is less busy, such as Wednesdays and Thursdays. Be sure to purchase a ticket in advance. Visit our Families and Kids page to learn more about family-friendly events. 

During Your Visit

Is there food available at the Museum?

To protect the historic furnishings and art collection, we do not allow food or drink inside the Museum. Before or after your visit, you can find several restaurants conveniently located within walking distance of the Museum in Reynolda Village, or within a short drive on Reynolda Road. 

Can I walk/ride bike/skateboard/play football, etc. on the grounds?

While Reynolda is a private property, we uphold the spirit of Katharine Reynolds, who welcomed all to her country estate and bungalow. Walking, jogging, cycling, picnics, leashed pets, and informal lawn games are welcome during Museum hours. Museum grounds should not be used for organized sports or practices.

Are there places to rest?

Benches are available in several locations in the historic house, in the orientation gallery, and outside the main exhibition gallery. 

Can I take pictures?

Yes! Photography is allowed throughout the historic house. No flash or selfie sticks, please. Some exhibitions may not allow photography, however. Look for signage or ask a Protection Officer if you're unsure. And remember, sharing is caring: share your experience with us on Instagram and tag us @CurateReynolda.  For more details, see our Visitor Tips & Policies.  

Do you have a lost and found?

If you think you lost something during your visit to Reynolda, call our Security Office at 336.758.5476. 

Can I bring a water bottle or a backpack with my personal items?

No food or drink are allowed inside the Museum. Exceptions for medical conditions are allowed. Due to COVID restrictions, please leave all large personal belongings over 11 by 13 inches in your vehicles or at home to maintain a safe environment for our visitors. The water fountain is currently inaccessible.

I’m working on a school project–can I bring my sketch pad/notebook/laptop?

We welcome student research and study at the Museum. Computer use, note-taking and sketching with pencils is allowed with prior approval, just ask at the front desk upon your arrival.

How do I buy tickets to an event?

 See the calendar of events for details on event tickets. 

Can I buy a copy of the orientation video?

The Museum orientation video is not available for purchase. 

About The Art

How can I see works in the Museum’s collection online?

You can view and research the Museum’s collection here.

What is the next exhibition?

View all upcoming exhibitions here.

How do I find out about a work I own?

Reynolda House is unable to offer advice on works of art in personal collections. You may be interested in reading more on Collections Care & Conservation. If you would like to talk with someone on staff about art, please contact us at

How do I request permission to use a work from the Museum’s collection?

Reynolda House welcomes appropriate use of its collections. Please visit the Rights and Reproductions page to contact our Assistant Director for Collections Management with your request.

Why wasn’t a particular work of art on view during my visit?

The Museum’s fine art collection includes more than 170 works of art. Not all works can be on view at one time because of the material of the work, space available in the historic house, and other collections concerns. See what works are currently on view or find your favorite online!  

Did the art in the historic house belong to R.J. Reynolds?

No; the Museum’s fine art collection was founded by Barbara Babcock Millhouse, R.J. and Katharine Reynolds’s granddaughter.

About Reynolda

Can I rent the Museum for an event (party, meeting, wedding, etc.)?

Reynolda House is not available for rentals. For more information about who can entertain at the Museum, visit our Corporate Sponsor page

Can I come to the Museum just to shop?

The Museum Store is a perfect and unique location to find gifts for friends and family. No admission is charged for visitors coming to shop only. Advance tickets are not needed to shop at the store.

Can I donate to the Museum?

Reynolda House depends on the generous support of its members and donors. There are many ways to donate to the Museum.

Can I have my wedding/wedding portraits at Reynolda? 

Reynolda House does not allow weddings to be held on its property. Portrait photography (including wedding photography) is permitted only if the photographs will be used for non-commercial purposes. Such photography must not interfere with the visitor experience, including movement of outdoor furniture, landscaping, and plantings. The Museum cannot provide restrooms or changing spaces. Please see the photo policy for Reynolda Gardens.

How do I volunteer/get a job/intern at Reynolda House? 

Visit our Employment & Internship page for more information.  

Do you ever offer free admission? 

The Museum’s annual Community Day offers the Reynolda House experience for no cost to all visitors. 

I want to write a story about the museum – who should I contact?

A multitude of resources are available for writers and members of the media. Visit our Press Room for contact information.

Where does the name Reynolda come from? 

Reynolda is considered the feminine form of the family name Reynolds.

Can I use website content for a school paper or in my lesson plans?

Yes! We encourage the Museum’s website to be used as a research and teaching tool. Please follow appropriate notation guidelines, and credit information found on the site to: Courtesy Reynolda House Museum of American Art. Contact our Education Department for more information. If you want to use an image from the Museum's collections, visit the Rights and Reproduction page. 

Can I include an image or logo from the site on my personal webpage or publication?

Direct all publicity image requests to the Marketing & Communications Department.