Museum Reopening Updates

Update: September 11, 2020

We can't wait to see you!

On Friday, October 2, Reynolda House will open at reduced capacity, and with timed reservations required and additional COVID restrictions in place, for its members and volunteers, along with first responders and Wake Forest faculty, staff, and students as part of its reopening Weekend of Gratitude. Tiffany Glass: Painting with Color and Light will open on Oct. 2 as part of the museum's reopening weekend and will be on view in the Mary and Charlie Babcock Wing Gallery through November 29. Reservation links will be shared as soon as possible and advance timed admission tickets will be required. Reserve your time slot at https://reynolda-house-museum-of-american-art.ticketleap.com/gratitude-weekend/

On Tuesday, October 6, Reynolda House will open its doors to the public at reduced capacity, with timed reservations required and additional COVID restrictions in place. Advance timed admission tickets will be required for all visitors. Reserve your timed ticket at https://reynolda-house-museum-of-american-art.ticketleap.com/museum-admission-fall-2020/

The museum has been hard at work behind-the-scenes to develop thorough health and safety guidelines for its visitors and staff members. 

COVID-19 Visitor Policies

Enhanced cleaning and sanitation practices will be in place

  • Reynolda House reflects recommendations from state-mandated COVID-19 regulations, as well as CDC and Wake Forest University COVID-19 regulations.
  • All Reynolda House staff will be thoroughly trained on COVID-19 regulations to help protect the well-being of our visitors, our staff, and our community.
  • Cleaning and disinfection will occur at the front desk before and after shifts and when shift changes occur, as well as frequently throughout the day in the museum.
  • Visitor Experience Specialists will be required to wear cloth face coverings and gloves while interacting with visitors. The front desk will utilize a UV wand for sanitizing credit card machines and the museum's membership sign-up iPad. Staff are required to do daily health screenings. Plexiglass has been installed at the front desk. UV air purification equipment has been installed at the front door and loading dock. This germicidal ultraviolet air disinfection for commercial and institutional applications destroys airborne pathogens in the air by exposing the upper regions (above 7ft) of the room to germicidal UV light.

Advance timed admission tickets are required for all visitors, including Reynolda House members and Wake Forest University faculty, staff, and students.

  • Tickets may be purchased online via Ticketleap. Phones or printed tickets will be scanned with a wireless scanner or presebted at the front desk.
  • Please be prepared to show your ID if needed. Refunds will be offered to visitors who have tested positive or are currently showing COVID-19 symptoms, have had symptoms in the last 14 days, or were in close proximity to a confirmed or presumed COVID-19 case.
  • Cash will not be accepted for any purchases.

Guidelines for a safe visit

  • Please plan to visit the museum at another time if you have tested positive within the past 10 days or are currently showing COVID-19 symptoms (including fever and/or cough), have had symptoms in the last 14 days, or were in close proximity to a confirmed or presumed COVID-19 case within the past 14 days.
  • Visitors over the age of two are required to wear a face covering. Reynolda House reserves the right to refuse entry to any visitor over age two who decline to properly wear a face covering over his or her nose and mouth. Face coverings and gloves will be available for visitors upon request. Exceptions to this policy reflect recommendations from the State of NC.
  • Due to space constraints, visitors cannot self-tour the museum in groups larger than four people. No guided tours or group admissions will be offered. Please note that tickets can be purchased in any quantity, however, we ask that a large group break up into groups of four less while visiting the museum. Please contact Beth Hoover DeBerry at bhoover@wfu.edu for more information on Reynolda House's adult group tour options in the future and Julia Hood at hoodje@wfu.edu for more information on school tours (K-12) in the future.
  • Hand sanitizer stations will be provided for visitors, and all are asked to follow safe hygienic practices.
  • Visitors are asked to maintain a safe physical distance (6 ft.) from others, outside of the person or person(s) they are visiting the museum with, per NC Executive Order.
  • Please leave all large personal belongings over 11 by 15 inches in your vehicles or at home to maintain a safe environment for our visitors.
  • Strollers and wheelchairs will be provided if requested and will be cleaned prior and after each use.
  • All brochures and printed visitor materials have been removed and visitors are encouraged to use the Reynolda Revealed app.
  • Visitors will not be permitted to try on clothes in the Museum Store and touching items will be discouraged unless you are purchasing the items.
  • Utilization of the Historic House elevator will still require the assistance of a Reynolda Protection Officer, however, the Officer will not escort the visitor inside the elevator, for physical distancing reasons.
  • Advance registration is not required to visit the Museum Store.
  • For the protection of our visitors, water fountains and iPads for touring will not be available for use. 

Updated capacity information

  • Reynolda House will operate a reduced capacity of 30% allowing for a maximum of 30 tickets to be sold per hour.
  • The following spaces will be closed to the public due to space constraints: The West Bedroom, The Attic
  • Certain galleries’ and spaces’ capacities have been reduced by 50%: The Coat Room, The Master Bedroom Gallery, The Northwest, and Northeast Bedroom.
  • The Babcock Wing Gallery will operate at a one-way traffic flow with a capacity of 25 people at a time.

Programs and Events

​Outdoor events and programs are permitted, with a maximum of 50 attendees and the maintaining of appropriate physical distancing with all attendees and staff wearing face coverings.

COVID Notice

Pursuant to NCGS 99E-17(b), please take notice of actions taken by Reynolda for the purpose of reducing the risk of transmission of COVID-19 to individuals present on Reynolda premises: View COVID Notice (.PDF)